Terms & Conditions

Acknowledgement and Acceptance of Terms of Use
Use of this web site is subject to the terms of this “User Agreement” and any other rules or policies that may be published on this web site. Please read this User Agreement carefully before using this site. By using this web site, you agree to be bound by all of the terms and conditions of the User Agreement. www.banjo.ie reserves the right to modify the terms of this Agreement from time to time, and without notice to you.

Copyright – Restrictions on Use
The materials and content displayed on this web site, including but not limited to text, software, graphics, video, music, sound, names, logos, trademarks and service marks are the property of www.banjo.ie, its affiliates or licensors and are protected by copyright, trademark and other intellectual property laws. By using this site, you acknowledge that the site contains proprietary and confidential information of www.banjo.ie, its affiliates or licensors. Any such materials or content may be displayed solely for your own personal, non-commercial use. You agree not to modify, reproduce, transmit, distribute, discriminate, sell, publish or broadcast any such material or content without the written authorization of www.banjo.ie or the appropriate affiliate or licensor.

Permitted Use
Any copying, distribution or republication of any content is expressly prohibited without the prior written authorization of www.banjo.ie.

Disclaimer of Warranties
Your use of this web site is at your own risk. www.banjo.ie makes no representations or warranties of any kind, express or implied, as to the operation of this site, its contents, any information made available on this site, or any Speeches or other materials and services offered on this site. www.banjo.ie disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, title, fitness for a particular purpose or occasion and non-infringement with respect to all of the foregoing. www.banjo.ie does not warrant that use of this site will be uninterrupted, secure or error-free, that messages or requests will be delivered, that defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. By using this site, you agree that any material and/or data downloaded or otherwise obtained from this site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.

Limitation of Liability
In no event will www.banjo.ie, its affiliates, licensors or other third parties mentioned on this site be liable for any damages whatsoever including but not limited to direct, indirect, incidental, punitive or consequential damages (including those resulting from lost profits, lost data or business interruption) arising out of the use of this site, or any web sites linked to this site or other materials or services offered on this site.

Other Sites
This site contains links to other sites. www.banjo.ie and its affiliates do not review or monitor these other sites and are not responsible for the content of such sites. Your access to such sites via the links contained on this site is solely at your own risk.

By using this site, you agree to indemnify, defend and hold harmless www.banjo.ie and its affiliates, agents and licensors from any claim or demand made by any third party due to or arising out of anything you submit, post, transmit, upload or publish on this site.

www.banjo.ie reserves the right to restrict or deny access to this site to any user, including those users that have previously had access. Furthermore, www.banjo.ie may terminate the services provided by this site with or without cause at any time and effective immediately.

Governing Law
This User Agreement and any disputes arising out of or relating to this User Agreement or the services provided by this site shall be governed by and construed in accordance with the laws of Ireland.

Our Returns Policy
We hope you enjoy our product, all of our pieces are created by master craftspeople with care and affection.

We think you’ll love your new purchase! However, if you are unhappy with a purchase you will be refunded in full provided the product is returned in good condition within 30 days of receipt. You can request either a refund or an exchange.

  • Return the product securely in suitable packaging to: Clareen Banjos Ltd, Sleiveaun, Clarenbridge, Co. Galway H91 YP28
  • Refunds (for reasons other than a manufacturing defect) will be arranged using the original payment method and all postage or shipping costs will be at the customer’s expense.
  • If you have paid by card please allow up to 7 days for the credit to appear on your account.
  • In the unlikely event that an item is defective please contact us as soon as possible and no later than 7 days from receipt of goods. We will then arrange your return (refund or exchange) and we will refund all postage/shipping costs.
  • Please note that we are not responsible for the goods until they have been received at our workshop in Clarenbridge, so we strongly recommend that you arrange a tracking number for the parcel. Items lost in transit will not be treated as returned items.
  • Please also beware that we do our best to present colours in our product photography. However, we cannot guarantee that the colour on your screen will be a true representation and slight variations may occur.
  • Clareen Banjos reserves the right to refuse any order or cancel an existing order without notice or providing a reason.

Payment and VAT
Payment for products and delivery services can be made in EUR. All prices shown on the website for both products and delivery services are inclusive of any applicable Irish VAT. The total price you pay for products and/or delivery, is always the same, regardless of whether or not Irish VAT is chargeable on the sale.

Where you’ve requested delivery to an EU address, the price paid for the product and the delivery service will include VAT at the rate of 23%.

Where you’ve requested delivery to an address outside the EU, the price paid for the product and the delivery service will not include VAT. VAT may be payable locally before your order can be delivered.

Delivery and Shipping Charges
All shipping charges are calculated based on the total weight of your order and the ship-to address. All prices are inclusive of VAT.

If you are shipping to an address outside of the EU, please note that you are responsible for any import duties and clearance fees (if applicable) in your country. We recommend that you ask local authorities about these duties and clearance fees in advance.

Acceptance of Your Order
Your order is an offer to buy from us. Nothing said or done by us is an acceptance of an order until we dispatch the goods to you.

At any time before the Goods are dispatched, we may decline to supply the Goods to you without giving any reason. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.

If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may accept the alternatives we offer or cancel all or part of your order.